Refund & Cancellation Policy
Last updated: 8 July 2026
This policy explains cancellations and refunds for services purchased from EditoHub ("we", "us", "our") via editohub.online. Because our Services are custom, made-to-order creative work, please read this carefully.
1. Cancellation by the Client
- Before work begins: If you cancel a project before our editor has started working on it, you are eligible for a full refund of any amount paid.
- After work begins: Once editing has started, a partial refund may be issued for the portion of work not yet completed, at our reasonable discretion. Work already completed is non-refundable.
- After delivery: Completed and delivered projects are non-refundable, as the deliverable has already been provided.
2. Revisions Instead of Refunds
If you are not satisfied with a delivery, we will first work with you through the included revision rounds to get it right. Most concerns are resolved through revisions rather than a refund.
3. Refunds We Provide
A refund will generally be provided where:
- We are unable to start or deliver your project within the agreed timeline due to reasons on our side;
- A duplicate or accidental payment has been made;
- A project is cancelled before any work has commenced.
4. Non-Refundable Situations
- Change of mind after the completed work has been delivered.
- Delays caused by the client not providing footage, brief or feedback.
- Requests that fall outside the agreed project scope.
5. How to Request a Refund
To request a cancellation or refund, email support@editohub.com from your registered email with your order/project details. We aim to respond within 2–3 business days.
6. Refund Processing Time
Approved refunds are processed back to the original payment method through our payment gateway, typically within 5–7 business days. The exact time may depend on your bank or card issuer.
7. Subscriptions
For any subscription plans, you may cancel renewal at any time before the next billing date. Amounts already billed for the current cycle are non-refundable, but you retain access until the end of the paid period.
8. Contact